Shipping Policy

Last updated: April 2024

At TOOT, we are dedicated to delivering your orders efficiently and securely to your doorstep. Our shipping policy ensures a seamless experience for customers across Egypt.

1. Shipping Coverage

We deliver to all governorates in Egypt.
Remote areas may require additional delivery time.

2. Processing Time

Orders are processed within 1-2 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Cairo & Giza: Delivery within 1-3 business days.
Other Governorates: Delivery within 3-7 business days.

Note: Delivery times may vary due to unforeseen circumstances such as weather conditions or courier delays.

4. Shipping Fees

Shipping fees depend on the delivery location and the size/weight of the order.
Free shipping may be available on orders exceeding a specific value (as per ongoing promotions).

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor the status of your shipment.

6. Delivery Terms

Customers must provide accurate delivery information, including a full address and contact details.
If the courier cannot locate the delivery address, they will contact you to schedule a re-delivery.

7. Inspection Upon Delivery

We recommend that you inspect your package upon delivery.
If the item is damaged or incorrect, please notify us immediately to initiate a resolution.

8. Delays

While we strive for timely deliveries, delays may occur due to external factors.
If your order is delayed, please contact our support team for assistance.

For inquiries or support regarding shipping, contact us: